The IXS Factor
We aspire to be a customer and people orientated organization and together, our highly motivated and dedicated Management Team aims for IXS to be first choice B2B Internet provider in The Philippines.
SR. MANAGER - TECHNICAL STRATEGY
After working in various IT positions in the Netherlands for about 8 years, Niels moved to the Philippines in 2011 and joined iXSforall in 2014. Throughout the years Niels has worked in a number of different roles for iXSforall; first as the Technical Operations Manager, heading the Network Operations Center and overseeing the customer support functions. In 2016 his focus turned to the implementation of client-facing projects as Head of Special Projects, and in 2018 Niels was appointed as Senior Manager Technical Strategy and member of the management team. In this role he leads the NOC / Customer Support, Network Engineering and Internal IT teams.
SR. MANAGER - HUMAN RESOURCE
Karla graduated from Saint Louis University, Baguio City with a degree in Business Administration. She has over eight years of professional experience in various industries such as Real Estate, Property Management, Hospitality and Telecommunications. She spent her first 3 years of her career in an HR capacity before joining IXS in 2015. For four years, she held the position of Executive Assistant to Managing and Finance Directors. In addition she handled office management and administration, corporate compliance, employee engagement, and management liaison. In 2019 she was promoted to a management role as a Senior Manager, Administration and Training. In 2020 she was appointed as Senior Manager, Human Resources. In this role, Karla focuses on human capital development and plays a crucial role in corporate communications.
SALES AND SERVICE DELIVERY MANAGER
Irvin started his career in 2003 with TM marketing as a Sales executive. He was soon promoted to Sales Supervisor and spent over 10 years with the company. In 2013 he spent two years with BPO’s (outbound sales) year after. In 2015 he joined IXSforAll as an Account Manager and a little over a year later he was the first ever account Manager to achieve Millionaires Club status. In 2017 he was transferred to the Business Development department where he was tasked to develop new channels and opportunities for the Company. In 2018 Irvin was asked to head up the Provisioning Department and was soon promoted to Service Delivery Manager in 2019. In February 2020, Irvin was promoted to Manager of Sales & Service Delivery and has been instrumental in instilling the Managements’ Customer service philosophy in his teams.
CUSTOMER EXPERIENCE MANAGER
Rob started his professional career in several BPO companies. After which, he moved to IT sales then joined iXSforAll in 2013. Throughout the years Rob had a number of roles in the organization. He was initially hired as an Account Manager and a year later he was promoted to Senior Account Manager. In 2015, he moved to a managerial role in charge of Corporate Sales. In 2016, Rob was charged with a new department that handles the more complex accounts, international partners and product development. In the latter part of 2019, Rob was appointed as Customer Experience Manager, he works closely with Sales and the NOC and his single most important goal is to ensure that our customers are happy.